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LEARNING SUPPORT SPECIALIST (AUSTRALIA)

ABOUT US

We are the innovators, educators, and altogether nice bunch of folk behind the award-winning Learning Journey Platform, PebblePad. Our 17-year journey has seen us consistently push the technology boundaries, build an enviable global customer-base, and gain a reputation for being the kind of company people really like doing business with. Big enough to be trusted by leading organisations across the globe, but small enough to value every team member, it's why our customer-base, just like our team, is growing year on year. If you want to be part of something incredible, and make a difference to future generations of learners, read on.

ABOUT THE OPPORTUNITY

As part of our exciting growth plans we are looking for highly-motivated, dynamic people who are passionate about learning, learners and shaping the future of education.

Our global Learning Services team is pivotal in the delivery of our core goal of ensuring our customers are delighted and supported through every step of their journey with us.

A Learning Support Specialist is required to:

  • Work as part of our wider Customer Success Team to provide clarity and reassurance to customers during their onboarding period, and beyond, with clear communication and robust implementation planning.

  • Respond directly to customers and colleagues to help solve complex technical and pedagogical conundrums with simple, easy-to-follow instruction.

  • Build pedagogically-strong and creative-rich templates and workbooks for customers and for our exemplar store.

  • Explain and demonstrate technical workflows and processes, synchronously or asynchronously, using the most appropriate communications channels.
  • Become a respected and trusted voice in the PebblePad community and a source of thought-leading and creative ideas.

WHAT YOU'LL BE DOING

While two days are never the same, typically the life of a Learning Support Specialist at PebblePad involves:

  • Using your outstanding PebblePad knowledge as a member of our 24/7 global customer support network to troubleshoot enquires via ticket, live chat and phone.

  • Meeting with customers to deliver solutions that help them achieve their specific teaching, learning and assessment needs.

  • Scoping, pitching and building templates, workbooks and workflows for modules, courses or programmes.

  • Leading projects and ensuring the customer and your colleagues are kept up-to-date with rationale, progress, and end results.

  • Supporting our Business Development, Marketing and Consultant teams to showcase PebblePad to potential and existing customers by building best-in-class examples.

  • Writing, recording and refining our community help materials to ensure they’re up-to-date and as useful as possible for self-help, just in time intervention.

ABOUT YOU

Your current job title may differ, but most importantly you will share our vision to change the way learning is designed, experienced and assessed, and will have:

  • 3+ years’ experience in learning technology, learning design, customer service or related field.

  • Extensive PebblePad experience; as an administrator, builder and end user.

  • A wide awareness of, and interest in, the education technology landscape and its interplay and integration with PebblePad.

  • A familiarity of the language, structures and practices of Higher Education and history of working alongside academic and administrative colleagues.

  • A thorough understanding of learners, learning and assessment and PebblePad’s approach in shaping the future of education.

  • Excellent communication skills with the ability to adopt a suitable tone, whether written or in conversation, and are fluent in English.

  • Problem-solving and project management skills and can prioritise your workload without instruction to meet tight deadlines.

  • The flexibility to work across international time zones in support of our global customers and colleagues, including occasional weekend and public holidays.

  • Patience, empathy and passion for customer satisfaction.

  • A beady eye for detail and design.

Desirably, you will also have:

  • Cross-curriculum experience within Higher Education.

  • Content, Web and Graphic Design and Video Editing skills (with a healthy portfolio to showcase).

  • Knowledge of, and experience working to, accessibility requirements.

The salary offered will be dependent on skills and experience and includes a generous benefits package. The role is full time, remote/home based, and working primarily to AEST business hours - including some weekends. If you would like to discuss this position before applying please contact our Australian Director, Alison Poot, at alison@pebblepad.com.au. We believe in inclusion and diversity and are an equal opportunities employer. 

INTERESTED? WHAT NEXT?

It's simple. Complete the form below and attach your CV (max 2 pages and including at least 2 current references) together with a short cover letter extolling your virtues and explaining why you are absolutely, certainly, unquestionably, the person for this job. We also regret to inform you that we cannot sponsor work visas at this time.